Privacy Policy

Information We Collect

When you visit or make a purchase from Magic Mat, we may collect the following types of information:

Information You Provide

• Contact information — name, email address, phone number
• Billing and shipping information — address, postal code, province
• Payment information — processed securely by our payment providers (we do not store card numbers)
• Account information — username and password if you create an account
• Communications — messages you send us via contact form or email

Information Collected Automatically

• Device information — browser type, operating system, device type
• Usage data — pages visited, time spent, links clicked
• IP address — used for fraud prevention and analytics
• Cookies and tracking technologies — see our Cookies section below

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and receipts
• Respond to your questions and support requests
• Send marketing emails if you have opted in (you can unsubscribe at any time)
• Improve our website, products, and customer experience
• Detect and prevent fraud and unauthorized transactions
• Comply with legal obligations

Sharing Your Information

We share your information only when necessary to operate our business:

• Shipping carriers — Canada Post, UPS, FedEx — to deliver your order
• Payment processors — PayPal, Stripe — to process transactions securely
• Analytics providers — Google Analytics — to understand website usage
• Email service providers — to send transactional and marketing emails

All third-party service providers are contractually required to protect your information and use it only for the services they provide to us.

We may also disclose your information if required by law, court order, or to protect the rights and safety of Magic Mat or others.

Cookies

Our website uses cookies — small text files stored on your device — to improve your experience.

Types of Cookies We Use

• Essential cookies — required for the website to function (shopping cart, login sessions)
• Analytics cookies — help us understand how visitors use our site (Google Analytics)
• Marketing cookies — used to show relevant ads if you have consented

You can control cookies through your browser settings. Disabling essential cookies may affect your ability to use the shopping cart and checkout.

Data Retention

We retain your personal information for as long as necessary to:

• Maintain your account and order history
• Comply with legal and tax obligations (typically 7 years for financial records)
• Resolve disputes and enforce our agreements

When your data is no longer needed, we securely delete or anonymize it.

Your Rights

Under Canadian privacy law (PIPEDA), you have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request that we correct inaccurate information
• Withdrawal of consent — withdraw consent for marketing communications at any time
• Deletion — request deletion of your personal information (subject to legal retention requirements)
• Complaint — file a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at info@magicmat.com.

Security

We take the security of your personal information seriously. We use:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Secure, PCI-compliant payment processors — we never store credit card numbers
• Access controls to limit who within our team can access personal data
• Regular security reviews of our systems and practices

While we take all reasonable precautions, no method of transmission over the internet is 100% secure. If you have concerns about a security issue, please contact us immediately.

Third-Party Services

Our website uses the following third-party services, each with their own privacy policies:

• Google Analytics — website analytics (Google Privacy Policy)
• PayPal — payment processing (PayPal Privacy Policy)
• WooCommerce / WordPress — e-commerce platform (Automattic Privacy Policy)

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you by email or by posting a notice on our website.

We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Last updated: April 23, 2026